Shipping policy
Shipping Policy
Thank you for shopping with us. We aim to process and deliver your order as quickly and efficiently as possible.
Order Processing
All orders are processed within 1–3 business days. Orders are not normally processed, shipped, or delivered on weekends or public holidays.
During busy periods, processing times may be slightly longer.
Shipping Times
Once your order has been dispatched, estimated delivery times are:
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
Delivery times are estimates and may vary depending on your location and the shipping carrier.
Shipping Costs
Shipping costs are calculated at checkout unless otherwise stated. Any applicable delivery charges will be clearly displayed before you complete your purchase.
Tracking Your Order
Where tracking is available, you will receive a shipping confirmation email containing your tracking information once your order has been dispatched.
Please allow up to 24–48 hours for tracking information to update.
Delays
We are not responsible for delivery delays caused by shipping carriers, customs, severe weather, public holidays, or other circumstances outside our control.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information when placing an order. We cannot guarantee changes once an order has been processed or dispatched.
We are not responsible for orders delivered to an incorrect address provided by the customer.
Lost or Damaged Orders
If your order arrives damaged or does not arrive within a reasonable timeframe, please contact us as soon as possible with your order number and relevant details. We will investigate the issue and work to find an appropriate solution.
Contact Us
If you have any questions about your order or our shipping policy, please contact our customer support team.